Privacy Policy
Last updated: September 2026
Kaisercraft Pty Ltd (ABN 78 097 249 100) (“Kaisercraft”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, hold, use and disclose personal information when you interact with Kaisercraft, including through our website, retail stores, customer accounts, loyalty program, marketing communications and customer service channels.
1. Personal information we collect
The types of personal information we may collect depend on how you interact with us and may include:
- your name;
- email address;
- telephone number;
- postal, billing and delivery addresses;
- date or month and year of birth where provided;
- Kaisercraft account and loyalty membership information;
- purchase, order and transaction history;
- product interests and preferences;
- marketing and communication preferences;
- competition, promotion or survey information;
- communications with our customer service team;
- payment and transaction information; and
- technical and behavioural information relating to your use of our website, such as your IP address, device and browser information, pages viewed, interactions with our website and referring website.
We generally do not retain complete payment card details. Payments may be processed by third-party payment providers in accordance with their own privacy and security practices.
2. How we collect personal information
We may collect personal information when you:
- purchase products online or in a Kaisercraft store;
- create or use a customer account;
- sign up for Kaisercraft Loyalty;
- provide information at checkout;
- subscribe to email or SMS marketing;
- contact our customer service team;
- enter a competition, promotion or survey;
- interact with our website, advertisements, emails or social media channels; or
- otherwise provide information directly to us.
We may also receive information from service providers and technology platforms that assist us with operating our website, processing transactions, managing customer accounts, delivering orders, communicating with customers, analysing performance and conducting marketing activities.
3. How we use personal information
We may use personal information to:
- process, fulfil and deliver orders;
- manage customer accounts and Kaisercraft Loyalty memberships;
- identify customers and provide applicable member pricing or benefits;
- provide customer service and respond to enquiries;
- manage returns, refunds and other customer requests;
- communicate important information about orders, accounts or memberships;
- personalise your experience and product recommendations;
- understand how customers use our website and services;
- improve our products, stores, website and customer experience;
- conduct analytics and measure business and marketing performance;
- send marketing communications where you have consented to receive them or where otherwise permitted by law;
- administer competitions, promotions and surveys;
- detect and prevent fraud, misuse or security incidents; and
- comply with our legal and regulatory obligations.
We will only use or disclose personal information for purposes permitted under applicable privacy laws.
4. Kaisercraft Loyalty and customer accounts
When you create a Kaisercraft customer account or sign up for Kaisercraft Loyalty, we collect information required to establish and manage your account and membership.
This may include your name, email address, password or account authentication information, membership details, purchase history and other information you choose to provide.
We may use this information to:
- recognise you as a Kaisercraft member;
- administer your membership;
- provide member pricing, offers or benefits;
- maintain your customer account;
- understand membership participation and purchasing activity; and
- communicate information relating to your account or membership.
Creating an account or becoming a member does not, by itself, mean that you must receive promotional email or SMS communications. Your marketing preferences are managed separately where applicable.
5. Marketing communications
Where you have consented to receive marketing communications, or where otherwise permitted by law, we may contact you about Kaisercraft products, promotions, member offers, events, news and other information that may be relevant to you.
Marketing communications may be sent by channels including email and SMS, depending on the preferences and permissions you have provided.
You can opt out of marketing communications at any time by using the unsubscribe link provided in our marketing emails, following the opt-out instructions provided in an SMS, or contacting us using the details below.
Opting out of marketing does not prevent us from sending communications that are necessary to administer your account, membership, orders or transactions.
6. Cookies, analytics and online advertising
Our website and communications may use cookies, pixels, tags and similar technologies.
These technologies may collect information about how you interact with our website and communications, including:
- pages and products viewed;
- links clicked;
- shopping and browsing activity;
- device and browser information;
- IP address;
- referring websites or advertisements; and
- interactions with marketing communications.
We may use this information to:
- operate and improve our website;
- remember preferences;
- understand website performance;
- analyse customer behaviour;
- measure the effectiveness of campaigns;
- personalise content and marketing; and
- deliver or measure advertising.
Some of these technologies may be provided by third-party analytics, advertising, ecommerce and marketing platforms.
You may be able to manage cookies and similar technologies through your browser, device settings or the privacy controls made available on our website. You may also be able to manage certain advertising preferences through the relevant third-party platforms. Disabling certain cookies or technologies may affect the functionality of parts of our website.
7. How we disclose personal information
We may disclose personal information where reasonably necessary to operate our business, including to:
- ecommerce and website service providers;
- customer account and loyalty technology providers;
- email, SMS and marketing service providers;
- payment processors and financial institutions;
- delivery, logistics and fulfilment providers;
- IT, hosting, cloud and data service providers;
- analytics and advertising platforms;
- professional advisers, including legal, accounting and auditing providers;
- related companies where appropriate; and
- government, regulatory or law enforcement authorities where required or authorised by law.
We do not disclose personal information to third parties for their own unrelated marketing purposes unless you have consented or the disclosure is otherwise permitted by law.
8. Overseas disclosure of personal information
Some of the technology and service providers we use may store, process or access personal information outside Australia.
Where personal information is disclosed to an overseas recipient, we take reasonable steps as required by applicable Australian privacy laws.
The countries in which overseas recipients are likely to be located may vary depending on the service providers we use. Where practicable, we will identify the countries in which those recipients are likely to be located.
9. Payment information
Online payments may be processed by third-party payment providers.
Payment information is handled in accordance with the security requirements and privacy practices applicable to those providers.
Kaisercraft does not generally store complete payment card numbers or security codes on its own systems.
10. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include appropriate administrative, technical and physical safeguards.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Where personal information is no longer required and we are not legally required to retain it, we take reasonable steps to destroy or de-identify it where required by applicable law.
11. Accessing or correcting your personal information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, contact us using the details below.
We may need to verify your identity before providing access or making changes.
In some circumstances, Australian privacy law permits us to refuse access or correction. Where required, we will explain the reason for the refusal and the available complaint mechanisms.
12. Privacy complaints
If you have a question or concern about how we have handled your personal information, please contact us using the details below.
We will review your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Information about privacy rights and complaints is available from the OAIC.
13. Third-party websites and services
Our website may contain links to websites, applications or services operated by third parties.
Kaisercraft is not responsible for the privacy practices of third-party websites or services that we do not control. We recommend reviewing the applicable privacy policies before providing personal information to those third parties.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, practices or legal obligations.
The latest version will be published on our website with the date it was last updated.
15. Contact us
For questions, access or correction requests, or privacy complaints, please contact:
Kaisercraft Pty Ltd
ABN 78 097 249 100
2 Bayldon Court
Breakwater VIC 3219
Australia
PO Box 339
Belmont VIC 3216
Australia
Email: sales@kaisercraft.com.au
Phone: +61 3 5240 2000