Delivery & Returns

Delivery Times

Below are estimated times of delivery based on 'Standard' or 'Free Shipping' selected at checkout.

Destination Transit ( business days)
Melbourne 2
Adelaide 4
Sydney 4
Canberra 4
Hobart 4
Brisbane 4
Perth 6
Darwin 7


Express shipping can reduce picking and delivery times by up to 2 business days.

If you placed an order during a sale, please allow an extra 1-2 days to account for the number of orders and processing time. 

All orders require a signature upon delivery.


Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange due to change of mind.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
To arrange a return or refund please contact customer service on 0352 402 000 or sales@kaisercraft.com.au.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@kaisercraft.com.au.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Any further questions or concerns, contact customer service on 0352 402 000 or email sales@kaisercraft.com.au and one of our staff members will be in touch as soon as possible.