Delivery & Returns
All orders will usually be dispatched from our warehouse within 2 business days. However due to large volumes of orders after Sale Days and during December, there may be a delay. Our Warehouse is closed on Weekends and public holidays. Please note there may be delays due to public holidays, school holidays or the weather.
Once orders are picked up from our Geelong warehouse, we estimate the time it takes for a delivery to be completed as follows:
- Sydney, Melbourne and Brisbane: 1-3 business days.
- Adelaide: 2-4 business days.
- Perth & Tasmania: 5-7 business days.
- Regional hubs (eg Wollongong, Gold Coast and Geelong): 2-4 business days.
Remote regional areas can take longer for delivery. For these deliveries, please allow a slightly longer time frame.
Shipping Costs & Free Shipping*
Standard shipping Australia-wide is $10.
*Free standard shipping will apply on all Australian orders over $60 (before shipping).
Christmas cut off dates - https://auspost.com.au/sending/christmas-sending-dates
Find out about any issues affecting deliveries: Australia Post - Current Updates
All Kaisercraft orders require a signature/confirmation upon delivery.
Express postage is calculated based on location and weight.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange due to change of mind. To be eligible for a return, your item must be unused, in its original packaging and in the same condition that you received it.
Want to return your purchase?
Easy returns with Australia Post Collect & Return, no labels, no printing, no problem.
1. Visit our Australia Post Returns Portal here enter the email address used to place your order and complete the fields to submit your return. Once submitted, you’ll be emailed your unique barcode.
2. Print your label at home and lodge your return in a Street Posting box OR take your return and barcode to your nearest Australia Post Collect & Return location (those marked with a printer symbol on the map) and they’ll print it for you. Choose to drop your return at any Post Office, Street Posting Box, or selected retailers including supermarkets and pharmacies.
3. You’ll be emailed tracking details so you can check on the progress of your return back to our warehouse.
If you need help, feel free to contact our customer service team, on (03) 5240 2000 or email@example.com.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Any further questions or concerns, contact customer service on (03) 5240 2000 or email email@example.com and one of our staff members will be in touch as soon as possible.
Countries We Ship To
- New Zealand
Want your country added? Let us know! Contact us at firstname.lastname@example.org