* These policies apply to Kaisercraft direct to consumer online sales. For policy enquireies regarding wholesale sales please contact us.

Shipping Policy

We deliver our products using Australia Post and we only deliver to locations within Australia. Postage and handling charges are a flat rate of AU$9.95 on orders with a product value of under AU$70.00 and free for orders with a product value of or above AU$70.00. The shipping total will be calculated and added to your shopping cart before checkout. Orders are dispatched within 2 business days. Shipping times are estimated at between 1 and 10 business days, depending on your location.

Refund and Returns Policy

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

Contact Us

If you have any questions on how to return your item to us, contact us.

Security Policy

When purchasing from Kaisercraft, card details are transmitted through an application programming interface. Card Details are hosted by Westpac after processing.

Consumer Data Policy

Please refer to our privacy policy.


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